Terms of service

Last updated: 30 June 2026

This website and online store are operated by Quantum Wellness Pty Ltd (ABN 21 671 878 336), trading as Light and Wellness Co. (we, us or our). These terms apply when you access our website, create an account, submit content or purchase from us.

By using the website or placing an order, you agree to these terms and the policies linked from the website, including our Privacy Policy, Refund Policy and Shipping Policy. If a product page or written offer contains specific terms, those specific terms apply to that product or offer to the extent of any inconsistency.

Important: Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (ACL) or any other right that cannot lawfully be excluded, restricted or modified.

1. Eligibility and accounts

You must be legally capable of entering a contract or use the website with the involvement of a parent or legal guardian. You must provide accurate, current information and keep account credentials secure. You are responsible for activity using your account except to the extent caused by our breach, negligence or security failure. Tell us promptly if you suspect unauthorised access.

2. Health and product information

Information on this website, including articles, protocols, product descriptions, reviews and links, is general information only. It is not medical advice and is not a substitute for diagnosis, treatment or advice from a suitably qualified health practitioner who understands your circumstances.

Always read and follow the product label, directions, ingredient list, warnings, contraindications and storage instructions. Do not exceed a stated dose. Seek professional advice before using a supplement, therapeutic good or wellness device, particularly if you are pregnant or breastfeeding, are under 18, have a medical condition or allergy, take medication, are preparing for surgery, or are considering a product for a child. Stop use and seek appropriate advice if you experience an adverse reaction. In an emergency, contact emergency services.

Do not use a consumable or therapeutic product if its tamper-evident seal is unexpectedly missing or damaged, it is expired, the contents appear contaminated or it is not the item ordered. Contact us promptly and keep the product, packaging, batch or lot details and proof of purchase where safe to do so. You must follow any safety or recall notice we issue or that is issued by a manufacturer or regulator.

Individual experiences vary. We do not promise that a product will produce a particular health outcome. A disclaimer does not permit claims that are inaccurate, misleading, unsubstantiated or inconsistent with an applicable Australian Register of Therapeutic Goods entry, label or intended purpose. If website information conflicts with the current product label or mandatory warning, follow the label and contact us.

We may reproduce information supplied by a manufacturer or distributor, but we remain responsible for representations we make as a retailer. Product packaging, ingredients and formulations may change. Check the item received before use and contact us if a material difference concerns you.

3. Orders and contract formation

Submitting an order is an offer to buy. An automated order acknowledgement confirms receipt but does not by itself mean we have accepted the order. We accept an order when we send a dispatch confirmation or otherwise expressly confirm acceptance.

We may decline or cancel an order before acceptance for legitimate reasons, including lack of stock, a material pricing or description error, suspected fraud, payment failure, safety or legal restrictions, delivery limitations, or quantities suggesting unauthorised resale. We will notify you and promptly release or refund any payment taken for a cancelled item. We will not cancel merely to avoid an obligation under the ACL.

If part of an order is unavailable, we may contact you about a substitute, delay, partial shipment or refund. We will not substitute a materially different item without your agreement.

4. Prices, payment and promotions

Prices are in Australian dollars and include GST where applicable unless clearly stated otherwise. Delivery charges and any other mandatory charges are disclosed before checkout. You authorise the payment provider to charge the amount shown when you place the order.

We may correct genuine errors before accepting an order. If a price is obviously incorrect, we may contact you to confirm purchase at the correct price or cancel and refund the order. Once an order is accepted, we will not increase its price except with your agreement or where required by law.

Promotion, discount and loyalty offers may have stated eligibility, dates, exclusions, stock limits and redemption rules. We will disclose material conditions. Unless stated otherwise, offers cannot be combined, have no cash value and may be withdrawn prospectively, but withdrawal will not affect an order already accepted or a right accrued under the offer.

5. Shipping, delivery and pre-orders

Our Shipping Policy forms part of these terms. Dispatch and delivery dates are estimates unless we expressly agree otherwise. We will provide remedies required by law for goods not supplied within an agreed or reasonable time.

If a product is marked as a pre-order, the stated release or dispatch period is an estimate and may change for reasons such as supplier or manufacturing delays. We will provide material updates. If a substantial delay occurs, you may contact us to cancel unfulfilled pre-order items for a refund unless a more favourable right applies.

6. Returns and consumer guarantees

Our Refund Policy explains the claim process and forms part of these terms. Consumer guarantees apply regardless of any manufacturer warranty, sale status or whether packaging has been opened where opening or reasonable use was necessary to discover a problem. We are the retailer responsible for handling valid claims and will not require you to pursue the manufacturer instead.

7. Gift cards

Purchased Light and Wellness Co. gift cards do not expire and do not attract post-supply administration or balance fees. They may be redeemed through our online store for eligible products up to the available balance. Any remaining balance may be used in a later transaction.

Gift cards are not redeemable for cash except where required by law and cannot ordinarily be used to purchase another gift card. Treat a gift-card code like cash. Contact us promptly if it is lost, stolen or used without permission. Replacement is at our reasonable discretion and may require proof of purchase and evidence that value remains unused. Promotional vouchers and loyalty rewards may have separate, clearly disclosed conditions and are not necessarily purchased gift cards.

8. Wholesale and trade accounts

A wholesale application is not automatically approved and does not oblige us to offer a particular price, territory, product range, credit limit or payment term. Approved trade accounts may be subject to additional written terms, quotes or invoices. Credit or Net-30 terms apply only where we confirm them in writing and may be reviewed or withdrawn prospectively on reasonable notice or for non-payment, fraud or material credit risk.

Unless a written agreement states otherwise, a trade customer that resells goods remains the seller to its own client and is responsible for its customer-facing offer, advice, advertising, invoices, returns and compliance obligations. Where we drop-ship an order, we provide fulfilment on the trade customer's instructions; drop-shipping does not by itself make us the trade customer's agent, partner or representative. Nothing in this paragraph removes a right or responsibility imposed directly on us by law.

Trade customers must store, handle and supply goods lawfully, preserve required labels, directions and warnings, maintain traceability needed for safety notices or recalls, and promptly pass on relevant safety information. They must not alter, relabel or make misleading, unsubstantiated or unauthorised therapeutic claims about goods, and must ensure that their own advertising, endorsements and testimonials comply with the ACL, Therapeutic Goods Act, Therapeutic Goods Advertising Code and other applicable requirements.

Any marketing asset we provide remains owned by us or its licensor. Unless agreed otherwise in writing, an approved trade customer receives a limited, revocable, non-exclusive and non-transferable licence to use unmodified approved assets solely to promote genuine goods purchased from us while its account remains in good standing. No right is granted to register our marks, imply endorsement or use outdated or withdrawn claims.

9. Reviews, comments and other submitted content

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, edit for formatting or length, publish and use that content in connection with our store and marketing, subject to applicable law and our Privacy Policy. You may ask us to stop future use of personally identifiable content, although this does not require recall of material already lawfully printed or distributed.

You must have the right to submit the content and must not submit anything unlawful, misleading, defamatory, infringing, unsafe, confidential to another person, or containing malicious code. Reviews must reflect a genuine experience. Disclose any personal, employment or commercial connection to us or a supplier and any incentive received or expected.

For therapeutic goods, do not submit claims that a product diagnoses, treats, cures or prevents a disease, claims inconsistent with the label or ARTG entry, prohibited or restricted representations, or health outcomes that are not typical. We may verify identity, moderate, decline, remove or stop using content to meet legal, safety and platform obligations. We may be unable to publish an incentivised testimonial about a therapeutic good even if the incentive was offered for an honest review. Publication does not mean that we adopt every statement as medical advice or guarantee the same result for another person.

10. Intellectual property

The website and its original text, graphics, branding, layout, software and other content are owned by or licensed to us and protected by law. You may access and make a reasonable personal copy for non-commercial use. You must not reproduce, scrape, republish, sell, modify or exploit protected content without permission, except as allowed by law. Third-party names and marks belong to their respective owners.

11. Acceptable use

You must not use the website to break the law, infringe rights, submit false information, impersonate another person, interfere with security, introduce malicious code, scrape at unreasonable scale, attempt unauthorised access, commit fraud, harass others or collect another person's information without authority. Reasonable indexing by public search engines and ordinary personal browsing are permitted.

12. Privacy, Shopify and third-party services

Our Privacy Policy explains how personal information is handled. Our store is hosted by Shopify, which processes information when you browse or purchase, including to provide services informed by interactions with this store, other merchants and Shopify. Information may be shared with Shopify and other providers located overseas.

We use third-party services for payments, shipping, communications, reviews, loyalty features, analytics and other functions. A provider's additional terms or privacy policy may apply where disclosed. We may add, remove or replace providers, but doing so does not remove our responsibilities under applicable law.

Links to independent websites are provided for convenience. We are not responsible for independent content or transactions outside our website, except to the extent liability cannot lawfully be excluded or the content forms part of advertising for which we are legally responsible.

13. Website availability and security

We take reasonable steps to keep the website available and secure but cannot promise uninterrupted or error-free access. We may suspend access for maintenance, security, legal compliance or events outside our reasonable control. We are not responsible for loss caused solely by a user's device, internet service or unauthorised modification, subject always to non-excludable rights.

14. Liability

To the maximum extent permitted by law, we are not liable for loss to the extent it was caused by your unlawful or unreasonable misuse of a product, failure to follow clear directions or warnings, unauthorised alteration, or an independent event outside our reasonable control. We do not exclude liability to the extent loss was caused by our negligence, breach of contract, breach of a consumer guarantee, misleading conduct or other conduct for which liability cannot lawfully be excluded.

Where the law permits liability to be limited, our liability is limited to the remedy or amount that is fair and reasonable in the circumstances. Nothing in these terms excludes compensation for reasonably foreseeable loss or damage to which a consumer is entitled under the ACL.

15. Suspension and termination

You may stop using the website at any time. We may suspend or terminate access where reasonably necessary because of serious or repeated breach, fraud, security risk, unlawful conduct or harm to us or others. Where appropriate, we will give notice and an opportunity to address the issue. Termination does not affect accepted orders, accrued rights, payment obligations or provisions intended to survive.

16. Events outside reasonable control

Neither party is responsible for delay caused by an event outside its reasonable control to the extent performance is prevented, provided the affected party takes reasonable steps to reduce the impact. This clause does not allow us to retain payment indefinitely for goods we cannot supply and does not exclude any right to a refund or other remedy under law.

17. Changes to these terms

We may update these terms prospectively to reflect changes in law, security, technology or our services. The version displayed when we accept an order ordinarily governs that order. A later change will not retrospectively remove an accrued right or materially alter an accepted order without your agreement, except where required by law. We will provide additional notice of material changes where reasonably appropriate.

18. General

If a provision is unlawful or unenforceable, it is read down to the minimum extent necessary or severed without affecting the remainder. A delay in enforcing a right is not a waiver. We may transfer these terms as part of a genuine sale or restructure of our business, provided this does not materially reduce your rights. You may not transfer an order or account in a way that prejudices us or another person without consent.

19. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, and the parties submit to courts with jurisdiction there. If you are a consumer, this does not deprive you of mandatory rights or access to courts or regulators available under applicable law.

Please contact us first so we can try to resolve a concern promptly. This request does not prevent you from contacting Consumer Affairs Victoria, the ACCC, another regulator, a payment provider or a court at any time.

20. Contact

Quantum Wellness Pty Ltd (ABN 21 671 878 336), trading as Light and Wellness Co.
Victoria, Australia
Email: info@lightandwellnessco.com.au